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If booking more than 10 weeks before departure a deposit of $250pp will need to be paid at the time of booking with the full amount payable at 10 weeks prior to departure. The deposit applies to adults and children. If you are within 10 weeks of travel then the full balance of the holiday will be payable.
Out tour guide 'Bob' was first class
All hotels excellent as expected, service couldn’t have been better. Only issue could do with mosquito nets in bedrooms.
Very pleased with our holiday, we would definitely use Mercury Holidays again.
The guide Saman was really good and made the holiday, the driver and assistant were also good.
I wish I had done the beach extension.
Excellent quality hotels, just a shame that so much was crammed into the tour that we didn't always get a chance to fully enjoy them. We often arrived late to the hotel, just in time for evening meal, and then have to set the alarm very early for the following morning.
Overall excellent tour only comment would be length of time travelled on some excursions could include refreshment stops and more information regarding clothing and customs etc
all the hotels we stayed in were excellent, with really friendly staff and nice food
All hotels offered high standards of cleanliness, comfort & food. We loved Amaya Lake with the little lodges & Mount Lavinia was still so Colonial with exceptional cuisine.
All the hotels were excellent until the beach stay in Sri lanka, very disappointed with club palm bay, we upgraded to all inclusive but bottled water and wine were not included and the wine was very expensive! Club palm bay was quite tired looking and it was very misleading in the brochure as it looks like it is on the beach. There were a lot of Russian people there who are very bad mannered.
Amaya Hotel nice hotel grounds and service good.
Mahaweli Reach Hotel luxurious Hotel only downfall the shower was inadequate which was a shame.
Hotel Chandrika. Only one small pot of coffee and milk for everyone at breakfast also running out of cups. Hotel rooms fine, felt the Hotel grounds very small and enclosed, pool small.
It would not have mattered but this was the only free morning we had.
The first impression breath taking views of the sea. Rooms lovely food excellent.
Staff in the bar, restaurant, porterage were atrocious.
The bar staff were-not happy when you wanted floor service in the Lounge bar most of us ended up get our own drinks from the bar.
The evening meal the staff were rushing us to get out of the restaurant at 9.15.
Trying to leave the room porters hassling you to ring for collection of cases which had already been organised. Hovering for tips in the room. Checking the mini bar whilst trying to vacate the room.
All this was very disconcerting.
Breakfast trying to get a cup of coffee from the waiter or indeed a second cup was frustrating .
Every department needs training without a doubt.
A shame as the building and views were lovely.
The first 3 hotels were good but
the last one - Mount Lavinia was excellent.
All excellent, but it was a pity we always arrived early evening at most of the hotels so we could not usually explore the hotel and grounds properly
All hotels were excellent -
There were two hotels that was on a down side for us:- the Amaya in Maldives as one of the days we had drilling behind our beach bungalow all day in the end we had to ask them to be quiet.
The Chandriker hotel in Sri Lanka had a problem with their swimming pool so on our only free morning we were not allowed to use it unfortunately.
Other than that all the other hotels were great!
Amaya lake, hotel Chandrika, and mount Lavinia were excellent hotels. Amaya Hill was a bit dated and not as clean. Overall all hotels had excellent facilities. Was a bit disappointed that mount Lavinia was only a night stay as it was a very beautiful hotel and we would have preferred a extra night there to make use of the hotel amenities and facilities. That goes for all other hotels. Due to the tour being escorted, there was no time to make use of hotel facilities (I.e pool) at all. Furthermore, mount Lavinia hotel room stank of cigarettes which was a bit off-putting. Hotel Amaya hill was on our one year anniversary. Regardless of telling mercury hotel that our anniversary was on a particular day and them promising a nicer room arrangements, they failed to do so on the day.
Good quality hotels in Sri Lanka
all hotels 10/10 just not a enough time spent at each hotel more like B&B short each days activity and have 3 days not 2 at each of first three hotels plus 1 night at the last hotel total 10 nights
Upgrades given 2 hotels.
All the hotels were excellent - though very little time in each to only eat and sleep whilst touring.
I thought whoever had chosen the hotels had chosen them carefully. They were a special experience.
Mixed from good to excellent. Otherwise not bad at all.
Amaya Lake & Hills, Hotel Chandrika were all excellent.
Mount Lavinia disappointing due not enough rooms booked for our party.
Our room was of a poor standard, a pity at the end of a wonderful tour.
Club Palm Bay. due to renovations to the beach we were not able to access it. Notification would have been nice and possible re-location.
4 star rating debatable.
Excellent holiday, many thanks. The standards are much better than might have been expected for the price.
Overall a very good package - with a beach extension. Food and rooms in all the hotels were very good. Mount Lavinia was great.
Excellent choice of hotels and restaurants, my first time away with Mercury but definitely not the last, great trip! Thank you :) The hotels were all very beautiful and of very high standards, I have no complaints as they were very clean with lovely big rooms, great staff, delicious buffets etc.
An excellent trip. The tour guide made the whole thing a wonderful experience, he went out of his way to make the trip enjoyable for everyone.
The tour was first class. Special thanks to our guide and driver.
Our guide was excellent, very knowledgeable and friendly and he made the tour very fun, polite and exciting. Our driver and helper were excellent too. I shall be booking more tours now. Amazing!
I would definitely recommend and use Mercury Holidays again.
Just returned from a beautiful holiday in Sri Lanka and The Maldives. Would like to inform you that our escorted holiday in Sri Lanka was made special by one of your guides. Sam Samarakoon. He is an asset to Mercury Holidays & his knowledge of the country is amazing. He is also funny and made sure all our transfers took place without any problems. Great holiday, lovely man.
It was our 40th wedding anniversary during the holiday and the recognition of this throughout the trip made this a very special holiday for both of us. Thank you
It was our 40th wedding anniversary during the holiday and the recognition of this throughout the trip made this a very special holiday for both of us. Thank you.
EXCELLENT HOTELS IN SIGIYRIA, KANDY AND BENTOTA.
1ST RATE ROOMS, SERVICE AND STAFF IN ALL 3,
Would like to have spent more time in first hotel as very tired after journey and it was in a beautiful place but we had no time to enjoy it.
All staff and the service in all hotels were great.
Excellent tour and local staff are great
all to a good standard apart from the service in the restaurant at governors hotel, mount lavinia .for a prestigious hotel this was somewhat of a let down.
All the hotels were first class.
All hotels on tour were excellent. However, we were initially disappointed with the rooms allocated at Turyaa for our beach extension. They did not meet the rating given in Mercury`s brochure-cold water, broken kettle and other minor irritations. On the second day the hotel management upgraded us to the new block, a totally different world! That part is 4star as advertised. We were disappointed though that the `dine-around` option was not available, the very reason we had chosen this hotel. Instead, everyone ate in a busy buffet and the other restaurants were empty!! We understand that the hotel has undergone changes but Mercury needs to update its brochure information. We had looked forward to relaxing after a strenuous tour and did not expect to have to deal with these irritations. Inforamtion about the `all-inclusive` also needs updating-no wine included at all.
However, everything else good.
Hotels were not the newest, but were all very nice. The selection of food was all very good. We were concerned that the room at the Chandrika Hotel may have had bed bugs - we found one in the bedding on our last morning, and had some bites on our legs.
All hotels were absolutely spotlessly clean, food was good and staff friendly. Lovely visits.
In the main the hotels were very good with a good choice of food and comfy beds! The beach stay hotel was very good except that because the air conditioning was on 24\\7 the rooms felt damp and sometimes had an unpleasant smell. all they needed was a good blow through of fresh air - maybe whilst being cleaned by the hotel staff. Otherwise a lovely stay.
The executive chef, Aloysious at the Hotel Suda Araliya is excellent!
All the hotels were exceptionally good. The service was good and the food very enjoyable. We couldn't fault anything.
All hotels were first class and beyond our expectation. The staff and service was fantastic.
All hotels during the escorted tour were first class in every way. Fantastic rooms and facilities, excellent choice of food at all meals.
Our second visit to this hotel and they have made a lot of improvements. Most rooms have been upgraded but the best thing is the great, friendly staff. Rooms are large and cleaned everyday with clean sheets, towels etc. We shall certainly return for another relaxing holiday.
Hotel staff were excellent.
We had to fly home 3 days early due to illness at home, the hotel staff were very helpful.
All the hotels we stayed at were of a very high standard. We were pleasantly surprised!! Some variations at each hotel of course but overall for the holidays the hotels were good.
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